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How millennials and mobile are changing travel

With this flexible and adventurous demographic, hoteliers need to make sure they are relevant and present. This is most important when it comes to mobile. About 32% of millennials reported using a smartphone to book business travel. In addition, they are using their phones to check-in, order room service, and contact the hotel concierge. Aside from hotel operations, the new traveler is expecting a unique experience everywhere they go.

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