CRM Software
for the Hospitality Industry
Property and Enterprise Software to help manage the guest experience.
- Customer Loyalty
- Service Delivery
- Quality Management
GuestWare is a unique Customer Relationship Management (CRM) and Guest Experience Management (GEM) software solution designed specifically for the lodging industry to build customer loyalty. Leading hotel management companies use GuestWare at the property and enterprise level to manage guest loyalty, guest recognition, service delivery and the facility. Overall, GuestWare improves guest satisfaction, lowers operating costs, and increases revenues.
Featured Benefit »
Anticipate Maintenance Issues
Anticipating Maintenance Issues is every hotelier's dream. Guestware's Facility Maintenance provides an efficient way to track work orders and plan, record and analyze the maintenance of hotel and guest rooms.
Featured Benefit »
Manage Your Loyalty Program
GuestWare Enterprise, which integrates with a company website, hotel PMS and CRS, allows a small to mid-size brands or management companies to implement and manage a formal guest loyalty program cost-effectively.
Featured Benefit »
Streamline Service Delivery
GuestWare Rapid Response improves productivity and customer satisfaction by streamlining service delivery for hotel call center and dispatchers. It provides a fast way to log, dispatch and follow up on all guest requests and problems.
Featured Benefit »
Recognize Repeat Guests
GuestWare Guest Recognition provides the streamlined guest recognition you need to consistently provide service beyond expectations. The system automatically builds and maintains a database of repeat guests using PMS data.
In The News »
GuestWare adds new low cost monthly online training classes
Sonesta selects GuestWare for new Passion Perks loyalty program