Services Available
Below is a description of the various professional and technical services available to ensure a successful GuestWare implementation.
Professional Services »
- Implementation Planning
- Successful CRM implementations require proper planning and preparation between all the involved participants. From technical preparation to defining operational objectives and training agenda, we provide the guidance and processes required for a smooth GuestWare implementation.
- On-site Training
- We typically recommend an on-site visit by a GuestWare Implementation Specialist for any full-suite GuestWare implementation. The on-site time ranges from three to five days for most sites and five to eight days spread over two visits at large or complex sites. On-site visits typically involve database setup, classroom style or one-on-one training with end users and management, followed by go-live and live support.
- Online Training
- Remote Web-based training using WebEx is available for new and simple GuestWare implementations or retraining with existing customers. The classes can be with a live trainer or prerecorded. Class descriptions and costs are available on the Online Training Order Form.
- Project Management
- We offer project management services for multi-site rollouts, GuestWare Enterprise implementation or complex implementations requiring custom or new system integration. Some of the tools and services included are Microsoft Project plan development, meeting coordination and follow-up, and Web-based project status reporting.
- Process Documentation
- We provide services to create standard operating procedures for GuestWare-related business processes. Working with the customer, the documentation is developed and tailored to the brand or management company standards.
Technical Services »
- Technical Support
- We offer Level I (end user) Standard Support (8 a.m. to 5 p.m. PST, weekdays) and Gold Support (6 a.m. to 6 p.m. PST seven days a week except certain holidays). Using telephone, e-mail and remote connectivity, our support staff are available to respond to both end user and technical issues. Costs are based on the software license ordered.
- Software Maintenance
- We provide software maintenance including regular break fix and upgrades for customers with an active support contract. Our recommended Support and Maintenance package includes break fix and future upgrades excluding new modules that may become available.
- Integration
- Integration is one of our core-competencies. We currently have more than 20 interfaces including many of the major Property Management Systems (PMS) and Central Reservation Systems (CRS). GuestWare also integrates with customer websites, e-mail marketing systems, various paging devices and other peripheral CRM systems. If we don't already have it done, new interface development is available upon request.
- Data and Application Hosting
- We currently host the GuestWare Enterprise database and application for multi-site GuestWare CRM and loyalty implementations. Our state-of-the-art Hosting Facility provides a secure and cost-effective option.