Incident Tracking
- Benefit Highlights »
- Track every guest incident and its resolution
- Follow up on issues before the guest departs
- Identify and eliminate recurring problems
- Automate follow-up letters
- Measure compensation used to satisfy guests
Listen to Your Customers
Not everyone has the patience for filling out satisfaction surveys but, given the opportunity, guests will usually tell you if they experience a problem. Typically, the resolution is quick and information is recorded manually in a logbook. GuestWare Incident Tracking automates and organizes logbook information, improves follow-up and collects data for process improvement.
- Replace Your Manual Logbook
- The GuestWare Incident Browser lets you compile a record of every guest incident
and its resolution. Whether it is a billing problem or an issue with high-speed
Internet,
View a larger image every problem is recorded and linked to a guest. There is
never a question about what happened or what was done, so instead of chasing down
the facts, you can focus on giving your guests the service they deserve. - Satisfy Your Guests Before They Leave
- Not every incident can be resolved on the spot, but if you forget to follow up on it, you may lose a valued customer. GuestWare incident reports outline issues needing follow-up so you can be sure that every guest is satisfied before they check out. GuestWare's reports bring clarity to daily staff meetings and make sure nothing slips through the cracks.
Process Improvement
Industry surveys show that guests are less likely to return if they experience a problem during their stay. GuestWare's improvement analysis tools provide you with information to eliminate recurring problems and keep guests coming back, so you can lower operating costs and increase guest satisfaction at the same time.
- Identify Problem Trends and Solutions
- You can create pie charts to see your most common problems within each department
or line graphs to see trends. GuestWare also lets you go further by allowing you
to "drill down" on any graph for more detailed information to pinpoint
View a larger image solutions to your most difficult problems. You can also
produce graphs by "Time of Day," "Day of Week," "Staff," "Room Section," "Cost"
or "Reported by" for any date range to find the information you need to improve
your business. - Generate Graphs Easily
- GuestWare's simple, powerful graphing tools make it easy to visualize and analyze the information you've collected in GuestWare. In seconds you'll be able to create meaningful graphs to identify areas for improvement, even if you're a computer novice. GuestWare's graphing tools will help you make more informed recommendations with accurate visual backup when presenting to staff, management or owners.