Guest Recognition
- Benefit Highlights »
- Identify and recognize repeat customers
- Build request and problem history
- Track unlimited preferences
- Anticipate repeat guest needs
- Interface with PMS
Build Guest Loyalty
With the ever-increasing costs of attracting new customers, GuestWare's Guest Recognition system will help you retain your most valued guests. From frequent business travel to weekend getaways and vacations, GuestWare helps you build a process to manage customer relationships. Whether your property is independent or part of a large hotel chain, GuestWare will help keep your customers coming back year after year.
- Streamline the Recognition Process
- GuestWare provides the streamlined recognition process you need to consistently
View a larger image provide service beyond expectations with built-in accountability.
GuestWare automatically builds and maintains a database of repeat guests using data
from
PMS.
GuestWare's unique matching process compares expected arrivals with past customers
to identify each repeat guest - and it detects duplicates and questionable matches
to make sure all your repeat guests get the special attention they deserve. With
or without a loyalty program, GuestWare makes it easy to implement a guest recognition
process for your property. - Get to Know Your Repeat Guests
- GuestWare consolidates all repeat guest information into clear, intuitive screens
View a larger image that make it easy to find the information you need when
you need it. From any GuestWare screen, you are only one click away from a guest's
profile containing detailed demographics, preferences, and a history of visits,
past problems and requests. - GuestWare's extensive service tracking information combined with preference and visit history will give you the information to WOW your customers. The detailed history will help you surprise guests upon arrival and increase satisfaction when resolving difficult situations.
- Strengthen Your Relationships with Your Guests
- GuestWare not only lets you get to know the guests that are most important to
View a larger image you, it lets you know what's important to them. You can
easily access a history of any guest to get information about their preferences,
past incidents and comments - then drill down to the level of detail you need. GuestWare
lets you enter an unlimited number of references for each guest so over time, their
profile becomes more complete. GuestWare even tells you which guests are taking
advantage of your service guarantees. By accessing previous correspondence and guest
compensation, GuestWare will give you a better idea of how to respond to and build
stronger relationships with your most valuable guests.
- PMS Interfaces available:
- Marriott PMS
- Marriott Courtyard
- Fidelio V6
- Fidelio V7
- Fidelio Express
- OPERA (Coming Soon)
- Springer Miller (SMS Host)
- LANMark
- HIS Epitome
- HIS- AS400
- Hyatt PMS
- Jaguar
- LMS
- AutoClerk
- Stellex
- GEAC
- Encore