Comment Card Tracking
- Benefit Highlights »
- Configure to match existing surveys
- Track multiple surveys of any length
- Mail merge feature simplifies follow-up letters
- Create graphs to pinpoint problem areas
- Improve employee productivity
Listen to Your Customers
Whether you use a quick survey in your restaurant or an extensive guest questionnaire, the GuestWare Comment Card Tracking system helps you manage customer feedback. GuestWare will improve productivity in the follow-up process and provide management reports to maximize the benefits of your surveys.
- Improve Survey Tracking and Follow-up
- GuestWare's Comment Card Tracking system is faster and more comprehensive than
View a larger image using a spreadsheet, and it is less expensive and more immediate
than outsourcing. Logging survey results is easy. Hot keys take you through each
question in less than a second. When used with GuestWare Guest Recognition, names
and addresses are filled in automatically and surveys are linked to each guest's
history. GuestWare will track multiple surveys of any length, so you can automate
your entire survey program. The built-in mail-merge capability makes generating
follow-up letters easy. You'll save time reviewing concise reports instead of sifting
through individual surveys. - Quantify Written Comments
- While the rating style questions provide you with general service trends, the written comments give you the information you need to act. GuestWare has a unique method of organizing comments by department - to streamline follow-up and to quantify comments for long-term trend analysis. Instead of wasting hours sifting through stacks of surveys, written comments can be sent via e-mail to department managers and flagged for further follow-up if needed.
Measure Your Success
With just a glance, Comment Card Tracking users know whether their guests were satisfied or dissatisfied during their stay. This data ultimately can be used to improve processes within a hotel, keeping guests satisfied and ensuring that problems do not recur.
- Learn Where to Focus
- GuestWare summarizes comment card results graphically, making it quicker to
spot problem areas that need your attention.
View a larger image You then can use GuestWare incident and comment card reports
to identify specific solutions to these areas. The statistical information in the
Summary Report is also a great way to track changes in guest perceptions from month
to month. - Discover if Your Efforts are Working
- Line graphs summarizing year-to-date results show the effectiveness of your improvement efforts. In many cases, simply posting the graphs in employee areas creates awareness and improves results. The graphs take seconds to run, making it much faster and easier than using a spreadsheet.
- Improve Communication Flow
- GuestWare provides many other graphs and reports to summarize comment card information. Ultimately you will spend less time reading cumbersome surveys and more time following up with your staff and guests, resulting in higher productivity and increased guest satisfaction.