Testimonials
About GuestWare Enterprise:
GuestWare helps us customize our guests' stays and deliver a 'wow' experience. That's very different from other guest loyalty programs.
Renée Will George
Director of CRM and Strategic Marketing
Kimpton Hotel & Restaurant Group
About Rapid Response:
GuestWare tracks the response times of our engineers, room service runners and other personnel. The reports help us know if we have enough associates working during our busiest times. The reports also help us hold our associates accountable. We post their response times on a daily basis.
Charlie Lamont
AYS Manager
Torrance Marriott
About Communications Server:
Our call center dispatches over 300 calls a day through GuestWare. Paging reduces radio traffic and the time it takes to reach people. I run reports showing the top 10 requests for the hotel, the average response time for requests, the number of calls per department and an executive summary that includes a record of all calls.
Jamila Woods
Communications Manager
Hyatt Regency Chicago
About Facilities Maintenance:
GuestWare is the system we use for managing our Perfect Room Team (PRT) program in our full service hotels. The objective of the PRT program is to develop consistent effective guidelines to clean, repair and maintain all guest rooms. Knowing the complete problem history of the room before performing the PM is especially helpful.
Robert Bahl
Vice President Engineering, Western Region
Marriott International
About Guest Recognition:
GuestWare enables us to recognize anniversaries and birthdays. Because I input anniversary dates into GuestWare, I can offer special Romantic Packages to guests. Or we can send a golf package letter to those frequent guests interested in golf.
Mike Sturgill
GuestWare Administrator
Monterey Plaza Hotel & Spa (Five Star Diamond)
About Incident Tracking:
We track almost every service incident in the hotel now with GuestWare. The quantity of real and measurable data has made decision making a far more scientific process than what we could do with generic survey responses.
Andrew Whitaker
Guest Technology Manager
The Peabody Orlando
About Comment Card Tracking:
Pie charts show percentages of positive and negative responses for each area of concern. It's helped draw attention to issues that need to be addressed. The general manager then uses those reports when he goes to the owners to discuss the hotel's performance.
Mike Sturgill
Guest Relations
Monterey Plaza Hotel & Spa