http://www.guestware.com/company/press-room/articles/ Articles en-us 2005 GuestWare, Diversified Computer Corporation, All Rights Reserved info@guestware.com (GuestWare) info@analogueweb.com (analogue web design) Tue, 03 Jan 2005 19:53:51 PDT /Business/Customer_Service/Software/ analogueRSS 0.2.05 http://feedvalidator.org/docs/rss2.html http://www.hotel-online.com/News/PR2006_3rd/Sep06_GuestWare.html http://www.hotel-online.com/News/PR2006_3rd/Sep06_GuestWare.html Fri, 01 Sep 2006 18:35:52 GMT http://www.guestware.com/company/press-room/articles/hmea-preventive-maintenance-program.pdf By Glen Hasek http://www.guestware.com/company/press-room/articles/hmea-preventive-maintenance-program.pdf Thu, 08 Jul 2004 12:00:00 PDT http://www.guestware.com/company/press-room/articles/hotel-online-process-improvement.pdf Guest Response Systems Provide the Data Needed to Eliminate Defects, Improve Processes and Increase Guest Satisfaction. By Mike Benjamin http://www.hotel-online.com/News/PR2003_4th/Dec03_GuestResponseData.html Mon, 01 Dec 2003 12:00:00 PDT http://www.guestware.com/company/press-room/articles/hotel-online-call-center.pdf Proactive Hotel Managers Implement Guest Call Centers to Deliver Outstanding Service, Save Thousands of Dollars. By Mike Benjamin http://www.hotel-online.com/News/PR2003_4th/Nov03_GuestCallCenter.html Sat, 01 Nov 2003 12:00:00 PDT http://www.guestware.com/company/press-room/articles/rooms-chronical-guest-response-systems.pdf What happens within the first few minutes after a hotel guest registers a complaint or request has a huge impact on whether or not that guest will return. By Mike Benjamin. http://www.roomschronicle.com/articles/index.cfm/guest%20response%20systems.pdf?fuseaction=dsp_free_article&article_ID=2040 Sat, 01 Nov 2003 12:00:00 PDT