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    <title>GuestWare</title>
    <link>http://www.guestware.com/</link>
    <description>CRM Software for the Hospitality Industry</description>
    <language>en-us</language>
    <copyright>2012 GuestWare, Diversified Computer Corporation, All Rights Reserved</copyright>
    <managingEditor>info@guestware.com (GuestWare)</managingEditor>
    <webMaster>info@analogueweb.com (analogue web design)</webMaster>
    <lastBuildDate>Fri, 18 May 2012 07:10:36 PDT</lastBuildDate>
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      <title>GuestWare</title>
      <link>http://www.guestware.com/</link>
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    <item>
      <title>GuestWare Home Page</title>
      <link>http://www.guestware.com/</link>
      <description>GuestWare is a unique Customer Relationship Management (CRM) software solution designed specifically for the lodging industry to build customer loyalty.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Fri, 06 May 2011 09:37:52 PDT</pubDate>
    </item>
    <item>
      <title>Our Clients</title>
      <link>http://www.guestware.com/clients/</link>
      <description>GuestWare is installed in more than 700 hotels and resorts worldwide. Some of our clients include...</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Wed, 04 Jan 2012 14:51:24 PDT</pubDate>
    </item>
    <item>
      <title>Case Studies</title>
      <link>http://www.guestware.com/clients/case-studies/</link>
      <description>GuestWare Case Studies</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Sun, 05 Mar 2006 11:10:44 PDT</pubDate>
    </item>
    <item>
      <title>Copper Mountain Resort</title>
      <link>http://www.guestware.com/clients/case-studies/copper-mountain-resort/</link>
      <description>GuestWare Helps Simplify, Centralize Copper Mountain's Complex Guest Response System.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Mon, 13 Mar 2006 19:37:44 PDT</pubDate>
    </item>
    <item>
      <title>Hyatt Regency Chicago</title>
      <link>http://www.guestware.com/clients/case-studies/hyatt-regency-chicago/</link>
      <description>Hyatt Regency Chicago Revs Up Guest Response Time with Help of GuestWare.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Sun, 05 Mar 2006 11:07:36 PDT</pubDate>
    </item>
    <item>
      <title>The Kimpton Hotel &amp; Restaurant Group</title>
      <link>http://www.guestware.com/clients/case-studies/kimpton/</link>
      <description>GuestWare Enterprise Keeps Kimpton 'In Touch' With its Thousands of Loyal Customers.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Sun, 05 Mar 2006 11:07:36 PDT</pubDate>
    </item>
    <item>
      <title>La Cabana All Suite Beach Resort and Casino</title>
      <link>http://www.guestware.com/clients/case-studies/la-cabana/</link>
      <description>With GuestWare's Help, Service Teams at La Cabana All Suite Beach Resort and Casino Drastically Reduce Room Defects, Accelerate Response Time.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Sun, 05 Mar 2006 11:07:11 PDT</pubDate>
    </item>
    <item>
      <title>Monterey Plaza Hotel &amp; Spa</title>
      <link>http://www.guestware.com/clients/case-studies/monterey-plaza/</link>
      <description>As GuestWare administrator at the scenic, Five Star Diamond Monterey Plaza Hotel &amp; Spa, Mike Sturgill is not afraid to push the software to its limit.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Sun, 05 Mar 2006 14:22:33 PDT</pubDate>
    </item>
    <item>
      <title>Outrigger on the Beach &amp; Outrigger Waikiki on the Beach</title>
      <link>http://www.guestware.com/clients/case-studies/outrigger-reef/</link>
      <description>Guests visiting the Outrigger Reef on the Beach and the Outrigger Waikiki on the Beach are there for a reason: to experience all the natural beauty and culture that Oahu has to offer - without having to worry about being inconvenienced during their stay.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Thu, 03 May 2007 07:06:06 PDT</pubDate>
    </item>
    <item>
      <title>PCH Hotels &amp; Resorts</title>
      <link>http://www.guestware.com/clients/case-studies/pch-hotels-resorts/</link>
      <description>Two of Alabama's premier hotels, already recognized for their superior guest service, have raised guest satisfaction levels even higher with the help of GuestWare, the lodging industry's leading customer relationship management system. The Renaissance Ross Bridge Golf Resort &amp; Spa, located in Birmingham, and the Marriott Shoals Hotel &amp; Spa, Florence, are now among Marriott International's top hotels nationwide in terms of guest satisfaction.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Thu, 03 May 2007 07:12:24 PDT</pubDate>
    </item>
    <item>
      <title>Torrance Marriott</title>
      <link>http://www.guestware.com/clients/case-studies/torrance-marriott/</link>
      <description>he Torrance Marriott, a 487-room, full-service hotel located in the heart of the South Bay of Los Angeles, is turning its problem experience rate upside down with the help of GuestWare, the lodging industry's leading customer relationship management solution.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Sun, 05 Mar 2006 14:22:57 PDT</pubDate>
    </item>
    <item>
      <title>Tropicana Resort &amp; Casino</title>
      <link>http://www.guestware.com/clients/case-studies/tropicana/</link>
      <description>Guest Satisfaction Not a Gamble at Tropicana Resort &amp; Casino with Help of GuestWare.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Fri, 16 Jun 2006 04:33:00 PDT</pubDate>
    </item>
    <item>
      <title>Testimonials</title>
      <link>http://www.guestware.com/clients/testimonials/</link>
      <description>Testimonials from some of our satisfied clients.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Sun, 05 Mar 2006 14:24:00 PDT</pubDate>
    </item>
    <item>
      <title>Company</title>
      <link>http://www.guestware.com/company/</link>
      <description>Diversified Computer Corporation is focused on developing, selling and servicing GuestWare - a customer relationship management (CRM) software package for the hospitality industry.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Tue, 28 Feb 2006 19:23:28 PDT</pubDate>
    </item>
    <item>
      <title>Employment</title>
      <link>http://www.guestware.com/company/employment/</link>
      <description>Diversified Computer Coporation is a fast growing company with great opportunities in the field of software development, sales, technical support and training.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Wed, 15 Mar 2006 11:59:26 PDT</pubDate>
    </item>
    <item>
      <title>Hosting Facility</title>
      <link>http://www.guestware.com/company/hosting-facility/</link>
      <description>GuestWare corporate offices and hosting our facility are located in Fisher Plaza, Seattle's newest and most high-tech facility in the Northwest.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Tue, 28 Feb 2006 17:55:56 PDT</pubDate>
    </item>
    <item>
      <title>Press Room</title>
      <link>http://www.guestware.com/company/press-room/</link>
      <description>Featuring current Press Releases, Articles, Case Studies and Annoucements.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Tue, 14 Mar 2006 17:44:06 PDT</pubDate>
    </item>
    <item>
      <title>GuestWare Announcements</title>
      <link>http://www.guestware.com/company/press-room/announcements/</link>
      <description>GuestWare Annoucements</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Tue, 14 Mar 2006 17:50:57 PDT</pubDate>
    </item>
    <item>
      <title>GuestWare Articles</title>
      <link>http://www.guestware.com/company/press-room/articles/</link>
      <description>GuestWare Articles Archive: featured articles and publications</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Tue, 14 Mar 2006 17:52:12 PDT</pubDate>
    </item>
    <item>
      <title>GuestWare Press Releases</title>
      <link>http://www.guestware.com/company/press-room/press-releases/</link>
      <description>GuestWare Press Release Archive</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Tue, 14 Mar 2006 17:51:41 PDT</pubDate>
    </item>
    <item>
      <title>What is CRM?</title>
      <link>http://www.guestware.com/company/what-is-crm/</link>
      <description>CRM entails all aspects of interaction a company has with its customer, whether it is sales or service related.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Sun, 05 Mar 2006 14:16:32 PDT</pubDate>
    </item>
    <item>
      <title>Contact</title>
      <link>http://www.guestware.com/contact/</link>
      <description>GuestWare's corporate headquarters are located in Fisher Plaza. Request Sales Contact!</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Wed, 23 Dec 2009 15:45:52 PDT</pubDate>
    </item>
    <item>
      <link>http://www.guestware.com/contact/request-sales-contact/captcha.asp</link>
      <pubDate>Tue, 16 Nov 2010 12:29:45 PDT</pubDate>
    </item>
    <item>
      <title>Request Sales Contact</title>
      <link>http://www.guestware.com/contact/request-sales-contact/</link>
      <description>Request contact from a GuestWare Sales Representative.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Fri, 22 Jul 2011 09:11:08 PDT</pubDate>
    </item>
    <item>
      <title>Request Sales Contact</title>
      <link>http://www.guestware.com/contact/request-sales-contact/defaultold.asp</link>
      <description>Request contact from a GuestWare Sales Representative.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Fri, 17 Mar 2006 16:55:38 PDT</pubDate>
    </item>
    <item>
      <title>Products</title>
      <link>http://www.guestware.com/products/</link>
      <description>GuestWare Products for Customer Loyalty, Service Delivery and Quality Management.</description>
      <author>info@guestware.com (GuestWare)</author>
      <category domain="http://dmoz.org">/Business/Customer_Service/Software/</category>
      <pubDate>Wed, 07 Jan 2009 12:51:33 PDT</pubDate>
    </item>
    <item>
      <title>GuestWare Enterprise</title>
      <link>http://www.guestware.com/products/guestware-enterprise/</link>
      <description>GuestWare Enterprise is the most robust commercially ready 'non-custom' application for total hotel CRM needs in the industry.</description>
      <author>info@guestware.com (GuestWare)</author>
      <category domain="http://dmoz.org">/Business/Customer_Service/Software/</category>
      <pubDate>Tue, 06 Jan 2009 17:26:16 PDT</pubDate>
    </item>
    <item>
      <title>Products</title>
      <link>http://www.guestware.com/products/guestware-modules/</link>
      <description>GuestWare Products for Customer Loyalty, Service Delivery and Quality Management.</description>
      <author>info@guestware.com (GuestWare)</author>
      <category domain="http://dmoz.org">/Business/Customer_Service/Software/</category>
      <pubDate>Fri, 28 Apr 2006 05:24:59 PDT</pubDate>
    </item>
    <item>
      <title>Comment Card Tracking</title>
      <link>http://www.guestware.com/products/guestware-modules/comment-card-tracking/</link>
      <description>Whether you use a quick survey in your restaurant or an extensive guest questionnaire, the GuestWare Comment Card Tracking system helps you manage customer feedback.</description>
      <author>info@guestware.com (GuestWare)</author>
      <category domain="http://dmoz.org">/Business/Customer_Service/Software/</category>
      <pubDate>Tue, 06 Jan 2009 17:25:08 PDT</pubDate>
    </item>
    <item>
      <title>Communications Server</title>
      <link>http://www.guestware.com/products/guestware-modules/communications-server/</link>
      <description>The Communication Server, an optional application module with GuestWare, integrates two-way messaging (or other types of text-based messaging) with GuestWare's Rapid Response module.</description>
      <author>info@guestware.com (GuestWare)</author>
      <category domain="http://dmoz.org">/Business/Customer_Service/Software/</category>
      <pubDate>Tue, 06 Jan 2009 17:26:33 PDT</pubDate>
    </item>
    <item>
      <title>Facilities Maintenance</title>
      <link>http://www.guestware.com/products/guestware-modules/facilities-maintenance/</link>
      <description>Preventing maintenance problems is every hotelier's goal. GuestWare's Preventive Maintenance system helps to do just that.</description>
      <author>info@guestware.com (GuestWare)</author>
      <category domain="http://dmoz.org">/Business/Customer_Service/Software/</category>
      <pubDate>Tue, 06 Jan 2009 17:25:36 PDT</pubDate>
    </item>
    <item>
      <title>Guest Recognition</title>
      <link>http://www.guestware.com/products/guestware-modules/guest-recognition/</link>
      <description>With the ever-increasing costs of attracting new customers, GuestWare's Guest Recognition system will help you retain your most valued guests.</description>
      <author>info@guestware.com (GuestWare)</author>
      <category domain="http://dmoz.org">/Business/Customer_Service/Software/</category>
      <pubDate>Thu, 28 Apr 2011 06:43:52 PDT</pubDate>
    </item>
    <item>
      <title>Incident Tracking</title>
      <link>http://www.guestware.com/products/guestware-modules/incident-tracking/</link>
      <description>GuestWare Incident Tracking automates and organizes logbook information, improves follow-up and collects data for process improvement.</description>
      <author>info@guestware.com (GuestWare)</author>
      <category domain="http://dmoz.org">/Business/Customer_Service/Software/</category>
      <pubDate>Tue, 06 Jan 2009 17:26:01 PDT</pubDate>
    </item>
    <item>
      <title>Rapid Response</title>
      <link>http://www.guestware.com/products/guestware-modules/rapid-response/</link>
      <description>GuestWare Rapid Response improves productivity and customer satisfaction by streamlining service delivery for hotel call centers and dispatchers.</description>
      <author>info@guestware.com (GuestWare)</author>
      <category domain="http://dmoz.org">/Business/Customer_Service/Software/</category>
      <pubDate>Tue, 06 Jan 2009 17:25:59 PDT</pubDate>
    </item>
    <item>
      <title>Voice</title>
      <link>http://www.guestware.com/products/guestware-modules/voice/</link>
      <description>GuestWare Rapid Response improves productivity and customer satisfaction by streamlining service delivery for hotel call centers and dispatchers.</description>
      <author>info@guestware.com (GuestWare)</author>
      <category domain="http://dmoz.org">/Business/Customer_Service/Software/</category>
      <pubDate>Wed, 07 Jan 2009 11:15:53 PDT</pubDate>
    </item>
    <item>
      <title>Online Demo</title>
      <link>http://www.guestware.com/products/online-demo/</link>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Tue, 28 Feb 2006 18:05:59 PDT</pubDate>
    </item>
    <item>
      <title>Search</title>
      <link>http://www.guestware.com/search/</link>
      <description>Search the GuestWare website.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Sun, 12 Mar 2006 16:46:58 PDT</pubDate>
    </item>
    <item>
      <title>Services</title>
      <link>http://www.guestware.com/services/</link>
      <description>Various professional and technical services available to ensure a successful GuestWare implementation.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Tue, 28 Feb 2006 17:58:02 PDT</pubDate>
    </item>
    <item>
      <title>Implementation Overview</title>
      <link>http://www.guestware.com/services/implementation-overview/</link>
      <description>As with any business, our success is dependent on your success with GuestWare. Effective planning and management of the implementation is the most important driver to success.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Tue, 28 Feb 2006 17:58:48 PDT</pubDate>
    </item>
    <item>
      <title>Online Training</title>
      <link>http://www.guestware.com/services/online-training/</link>
      <description>GuestWare now offers two types of online training. Online Group Classes are instructor-taught classes that follow a set curriculum and include question/answer sessions and quizzes.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Wed, 22 Sep 2010 18:46:41 PDT</pubDate>
    </item>
    <item>
      <title>Online Training Class Descriptions</title>
      <link>http://www.guestware.com/services/online-training-class-descriptions/</link>
      <description>Descriptions of the online training modules available to help you make the most of your GuestWare implementation.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Tue, 28 Feb 2006 17:58:40 PDT</pubDate>
    </item>
    <item>
      <link>http://www.guestware.com/services/online-training-order-form/captcha.asp</link>
      <pubDate>Tue, 16 Nov 2010 12:53:25 PDT</pubDate>
    </item>
    <item>
      <title>Online Training Order Form</title>
      <link>http://www.guestware.com/services/online-training-order-form/</link>
      <description>Order end-user classes by module, combination classes, administration/management classes online.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Fri, 22 Jul 2011 09:16:34 PDT</pubDate>
    </item>
    <item>
      <title>Services Available</title>
      <link>http://www.guestware.com/services/services-available/</link>
      <description>Various professional and technical services available to ensure a successful GuestWare implementation.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Fri, 09 Oct 2009 17:21:28 PDT</pubDate>
    </item>
    <item>
      <title>Site Map</title>
      <link>http://www.guestware.com/sitemap/</link>
      <description>You can access any area of the GuestWare website from this page.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Thu, 01 Mar 2007 16:46:00 PDT</pubDate>
    </item>
    <item>
      <title>Login</title>
      <link>http://www.guestware.com/support-login/</link>
      <description>GuestWare customers may login to access a secure support portal that provides a knowledgebase of frequently asked questions, personalized product documentation and more.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Sat, 11 Mar 2006 18:12:43 PDT</pubDate>
    </item>
    <item>
      <title>Legal Notices and Terms of Use</title>
      <link>http://www.guestware.com/terms-of-use/</link>
      <description>Legal Notices and Terms of Use: Disclaimer, Copyright Notice, Privacy Policy and Accessibility Statement.</description>
      <author>info@guestware.com (GuestWare)</author>
      <pubDate>Tue, 28 Feb 2006 17:59:29 PDT</pubDate>
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